Scheduling Update: Effective June 1st, 2025
Our office hours are now Monday-Thursday 8AM-3:30PM. Please make sure if your patient needs a Same Day appointment, only schedule them during those times, with at least two hours between appointments.
Requesting Information from Our Office
If you need to request a referral form, an EMG report, or contact from our staff please click here. Please include your name, the office and/or physician that is requesting the order form or report, your contact and fax information, and explain exactly what you’re looking for. Include the name and date of birth of the patient if requesting an EMG report.
Referral Requirements
Please fax the referral to our office at 502-708-1339. Ask the patient to call our office and leave a message to get into our scheduling queue as soon as they’re ready schedule. The referral must contain the information below.
PLEASE NOTE: Excluding any of the following information will likely result in a delay in scheduling your patient until we receive the requested info:
- Patient full name and date of birth
- Test requested (EMG, NCV, or both), indicating the area to be tested (left/right/bilateral upper extremities)
- Appropriate diagnosis – some symptoms/conditions are not appropriate for EMG/NCV studies, please see our Do I need an EMG? section for more information. Additionally, a referral diagnosis must match the order. For example, an order that indicates a primary diagnosis of Left CTS should not request a Right Lower Extremity EMG/NCV study.
- Referring physician’s full name and NPI if it is the first time referring to our office
- Patient’s address and working phone number
- Current insurance information including Member ID and copy of insurance cards
- If the appointment is related to a work, auto, or personal injury claim we will need all of the claim and contact information for the case manager/adjuster, as the test(s) must be authorized before we can schedule the appointment
- Fax number or email indicating where the report is to be sent after the test has been performed
- Contact person and phone number for the referring office
- Any relevant recent office notes
- Previous recent EMG report(s), if available
- Return appointment date, if applicable
- If ordering a Consult with the EMG/NCV studies, you must include recent office notes with your referral.
It is important to note we cannot schedule patients with a cardiac pacemaker or implanted defibrillator. It is helpful to confirm this information with your patient before sending us a referral, as it will only delay their care by sending them to our office.
If you have an ASAP patient or someone who needs an urgent appointment, it is important to notify our office via phone or email when sending the urgent request so we can properly prioritize their appointment.
What To Do if Your Patient Hasn’t Heard From Our Office
If we have already received the referral, we will typically contact the patient within 3 business days of receiving their call to schedule. If your patient hasn’t heard from us by the beginning of the 4th business day please call our office to make sure we received the referral. Sometimes faxes aren’t properly transmitted, we find that this is the most common reason for patients not receiving a call back.
If the visit is to billed through worker’s compensation make sure that we receive all of the necessary information to get approval for the EMG, NCV and/or Consultation. We suggest that the referring office make an attempt to get approval for the EMG/NCV/Consult first as it usually cuts the wait time in half since adjusters often ask for information from the referring office that we do not have access to. The back and forth only delays the appointment getting scheduled, as we need approval before we can even call the patient.
Please share our website and the resources under our Learning Center with your patients and referring physicians.
Patient Handout for Scheduling and Office Registration Papers: