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2505 Bush Ridge Drive, Suite A  Louisville, KY 40245    (502) 708-1338

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  • DO NOT mail in your registration forms to our office.  They often don’t make it to us, so you’ll just have to fill them out again, and we want to minimize the chance of your personal information ending up in the hands of those it was not intended for.

  • TARC and TARC3 no longer come to our office, so if you rely on these services you must find alternative transportation prior to your appointment.

  • If you are using medical or Medicaid transportation please try to schedule earlier in the day if possible as we’ve had many instances of these services leaving patients at the office for several hours, even forcing our staff to stay long past our closing time to ensure their safety.  If you must schedule later in the afternoon please let the office know as we will need to call them to make sure they are aware that they need to pick you back up before close of business.

  • There are no cell phones allowed in the exam room, if you have an emergency situation, please let the staff know so they can relay the information to the doctor.  Answering your phone in the middle of the test in a non-emergency situation may result in your appointment being terminated.  This also goes for photos, please do not take pictures in the exam room.

  • You are required to bring your current insurance card (if not through Worker’s Comp.) and a current photo ID.  If you have recently changed your plan please make sure you have brought the current card with you.

  • If you have an implanted cardiac pacemaker or defibrillator you must inform our office as soon as possible because it is likely we cannot perform the tests in our office.

  • If you have any specific communication or mobility needs, please be sure to inform us in advance so arrangements can be made prior to your appointment if necessary.

  • If you have a recent history of fainting or frequent seizures, it is important to have someone accompany you to the appointment for safety reasons.

  • You may take of all your regular medications, including pain relievers and blood thinners, on the day of the test.  We just ask that if you are taking anything that may impair your driving that you have someone bring you to your appointment.  We do not sedate patients or prescribe medications in the office.

  • It is important that you read the How To Prepare for the Test section here on the website or the Test Preparation Instructions page at the end of the registration forms. You will find useful information about the test and how to get ready for it.

  • Please be advised that children cannot be in the exam room during testing. DO NOT bring children under the age of ten with you unless you have a supervising adult to stay with them in the waiting room during the test. 

  • If the patient is under the age of 18, they must have a parent or guardian with them in the exam room.

  • If you are unsure as to whether our office is aware that this visit is related to a work injury or auto accident please call us with any current or updated information as soon as possible, as this information must be verified before your appointment.

  • We will contact you 24-48 hours prior to your appointment time to confirm your intention to come. It is important that you make an attempt to confirm the appointment with us; you may leave a message or simply reply to our confirmation text with your appointment time. Without confirmation at least 24 hours prior to your appointment time, we may have to double-book that time slot which will lead to long wait times. We consistently have many patients on our waiting list so we cannot allow for potentially open slot(s) for appointments.

  • If you are unable to keep the appointment for any reason, please inform our office as soon as possible so that another patient can be accommodated in your place. Failure to notify our office in advance may result in a $25 No Show Fee.

  • If you think you may be late to your appointment please call our office as soon as possible.  If you are more than 15 minutes late, your appointment will be rescheduled.

  • We have a cancellation list for those who would like the opportunity to come in sooner.  If you did not ask to be put on this list when you made the appointment you can call our office at any time and request to be added.  The more specific you can be about the times and days you can come, as well as your typical availability (such as being able to come on short notice), the more likely you are to get the chance to come in sooner. 

  • Please bring any previous EMG reports, CT scans or MRI discs/reports, as well as any blood work that you have in your possession. It is not necessary for you to acquire them yourself, as we can always request them if needed.  We don’t want patients going out of their way to chase down old records, so if they are not recent (within the last 2-3 years) don’t worry about getting them.

  • There is a page provided for you to record your current medications in the registration forms. You may use your own list, but please refer to the instructions on the Medication List page to be sure it contains all required information.  Please check to make sure it is current before you bring it into the office.

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Do’s and Don’ts for Your Appointment